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Volkswagen Warranty Terms and Conditions

General Conditions

All new Volkswagen passenger cars purchased from an authorized dealer in the Arab Republic of Egypt are entitled to 2 years / unlimited mileage warranty.

In addition to the extended warranty for 3 years / 100,000 km whichever comes first, starting from cars model year 2019, whereas the cars model year 2018 or older models have only 1 year / 100,000 km extended warranty whichever comes first.

Note: the warranty of the new car's battery is 2 years only.

Items where the lifetime of the component is or can be influenced by driving style and external factors will be covered under warranty for a period of 6 months or 10,000km whichever comes first. Beyond that limit, those defects must be considered as natural wear & tear and it will not be covered by the Volkswagen warranty.

Components subject to wear and tear include, but are not limited to:

  • • Brake pads and brake discs.
  • • Clutch release bearings
  • • Clutch of the manual transmission
  • • Tires
  • • Wiper blades (wiper rubbers have no warranty owing to their conditions of use)
  • • Seat and backrest covers
  • • Floor coverings
  • • Spark plugs
  • • Batteries for the keys and alarms
  • • Light bulbs
  • • Shock Absorbers

Mechanical adjustments after 6 months or 10,000 km whichever comes first are also excluded from the warranty such as:

  • • Adjustments to doors, flaps, boot lids, bonnets, sunroof
  • • Brake adjustment
  • • Gearbox lever adjustment
  • • V belt adjustment
  • • Ignition adjustment
  • • Headlight adjustment
  • • Wheel alignment
  • • Wheel balancing

General Rules

  • • Filters, gaskets, lubricants and sundries are only accepted as part of a valid repair.
  • • The warranty is not affected by any change in ownership of the vehicle.
  • • Any defect must be reported to a member of the Volkswagen Authorized Network as soon as it is discovered. This must of course be within the warranty period.
  • • In the event of warranty repairs being necessary, any member of the Volkswagen Authorized Network will be able to carry out any rectification work under the terms of the manufacturer’s warranty.
  • • Any part which is replaced becomes the property of Volkswagen.
  • • The warranty of the parts repaired or replaced during the warranty period ends by the ending of the car warranty period.
  • • You will complete any forms, give details and furnish any proof required in relation to a claim that Volkswagen or its authorized network may require.
  • • Volkswagen reserves the right to appoint its own or an independent consultant engineer to inspect the vehicle prior to repair or replacement of the part(s) covered.

Travelling Abroad

In the event of warranty repairs being necessary when travelling abroad, any member of Volkswagen Authorized Network in the country you are visiting will be able to carry out any rectification work under the terms of the manufacturer’s warranty. They will require the vehicle information data and the details contained in the front of your owner manual booklet to enable them to confirm the date of the warranty starting. They will undertake the repairs free of charge. Operating a vehicle permanently in another country can lead to the loss of warranty as the vehicle's specifications maybe not compatible to the operating conditions in that country.

Note: In the event of travel or storing the car for a long time without using it, the customer is obligated to delegate someone to perform the necessary maintenance and make the correct storage procedures in order to keep your warranty in force, otherwise the warranty can be voided in part or whole, for more details please contact any member of the Volkswagen approved network.

Regular Maintenance

Your vehicle should be serviced in accordance to the manufacturer’s recommendations. Any damage to or defect in the vehicle caused by poor or insufficient maintenance will not be remedied under the vehicle’s warranty. Please ensure that you maintain sufficient records to enable our Authorized Network to confirm that the vehicle has been appropriately serviced. In any event, please ensure that the service schedule booklet in your vehicle is stamped by the business carrying out the service work.

Exclusions

Types of damages, not covered by warranty, include, but are not limited to:

  • • Damage caused by your failure to take all reasonable steps to prevent mechanical damage from occurring, for example, taking appropriate action in the event of warning lights appearing.
  • • Damage or defects caused by not having the vehicle serviced in accordance with the manufacturer’s recommendations.
  • • Damage or defects caused by improper use of the vehicle, neglect, or use of the vehicle for motor sports activities.
  • • Radio and CD changers if operated with non-original CD causing mechanical defects.
  • • Accident damage.
  • • Damage to paintwork, chrome or a convertible top caused by climatic, thermal, chemical or industrial pollution.
  • • Windscreen or glass breakage
  • • Natural disasters such as hurricanes, floods and dust storms
  • • Components or equipment which are not part of the vehicle at the point of original manufacturing.
  • • Incidental or consequential costs such as hotel charges, car hire, and loss of personal effects or income are not recoverable under the terms of the warranty.
  • • The manufacturer’s warranty does not entitle to replace the vehicle in case of a defect, but the rectification in accordance with manufacturer’s regulations.

Replacement Parts Warranty

All Volkswagen original replacement parts carry a warranty for a period of 2 years/unlimited mileage, from the date of purchase. The 2 years warranty does not apply to parts fitted under the terms of the vehicle warranty, which are warranted for the remaining period of the vehicle warranty only. Normal consumption of wear and tear parts related to the normal consumption of the vehicle is excluded, also, parts installed by unauthorized service center is not covered by warranty too.

Accessories Warranty

If you specify a Volkswagen approved, supplied and fitted accessory, at the time of vehicle purchase and it is included in the purchase price, this accessory is covered for the 2 year warranty. If you purchase a Volkswagen approved supplied and/or fitted accessory, after delivery, then the accessory is covered for 2 years/unlimited mileage, from the date of purchase. If you specify an accessory that is not approved, the terms of warranty, if any, should be clarified with the manufacturer of that accessory.

Paint Warranty

All Volkswagen passenger cars are provided with a warranty for a period of 3 years from the date of first registration against any manufacturing defects with the paintwork.

The only preconditions are:

  • • The defect must be reported to a member of the Volkswagen Authorized Network as soon as it is discovered. This must of course be within the warranty period.
  • • The defect must not be due to external influences such as accident damage, objects hitting and damaging the paint (Stones or sandstorm), climatic, thermal, chemical or industrial pollution, insufficient care or maintenance. This will be determined by the member of the Volkswagen Authorized Network at the time of inspection.
  • • Failure to perform scheduled maintenance as specified will invalidate Paint warranty.

Corrosion Perforation Warranty on the Body

All current Volkswagen vehicles are fully protected during manufacture against through corrosion for 12 years from the date of first registration.

The only preconditions are:

  • • The defect must be reported to a member of the Volkswagen Authorized Network as soon as it is discovered and within the warranty period.
  • • The perforation must not have been caused originally by damage, neglect, insufficient care or maintenance or by external rusting.
  • • A member of the Volkswagen Authorized Network must be advised about any rusting as soon as it is found.
  • • All body repairs will be carried out promptly in accordance with the manufacturer’s specification and procedures, using only approved parts and materials, so the original level of anti-corrosion protection is maintained.

Volkswagen Authorized Network Workmanship warranty

Members of the Volkswagen Authorized Network give a warranty for their workmanship on all repairs and services. The warranty on repairs is 6 month / 10,000 km whichever occurs first starting from the date of the repair done, should any repairs be required in that period on work carried out by a member of the Volkswagen Authorized Network, the original repairer will carry out such repairs free of charge, provided:

  • • Repairs are required as a direct result of faulty workmanship by that member of the Volkswagen Authorized Network.
  • • The guarantee for repairs is not binding in case the damage is due to normal wear and tear or other exclusions.
  • • Items replaced under the terms of this warranty become the property of the Volkswagen Authorized Network.
  • • A member of the Volkswagen Authorized Network may choose to pay for work under this warranty to be carried out by another member of the Volkswagen Authorized Network.

The aforementioned warranty terms are indicative, non-binding and variable according to the manufacturer's instructions.

No party, other than Volkswagen, may amend the terms and conditions of the warranty in any way.